TERMS & CONDITIONS

general terms and conditions

Preamble

Wewood – Portuguese Joinery is a European trademark (EUIPO registration no. 010969483), registered by Carlos Alfredo Barros da Silva, Lda and granted exclusively, under a trademark licence agreement, to MPT – Marcenaria Portuguesa, Lda, a company with its registered office at Rua D. Afonso Henriques, no. 77, 4585-322 Gandra, Paredes, Portugal, legal entity no. 507066596, registered with the Commercial Registry Office under the same number ("MPT"). In these Terms and Conditions, "Wewood" means MPT as the holder of the Wewood – Portuguese Joinery trademark.

This document sets out the general terms and conditions of sale. It is the Customer's responsibility to know the Terms and Conditions in force at the time they initiate the purchasing process. Wewood – Portuguese Joinery reserves the right to amend these Terms and Conditions at any time; such amendments do not affect purchases made before their approval, which remain governed by the Terms and Conditions in force at the date of purchase. By accepting these conditions, the Customer declares to be of legal age and to have the legal capacity to be bound by these Terms and Conditions.

Contact: P.O. Box 10, 4589-907 Rebordosa, Portugal | info@wewood.eu | +351 224 114 050.

Part A – General Terms of Sale

1. Scope and contractual documents

1.1 These Terms and Conditions govern the relationship between Wewood and its Customers and Resellers.

1.2 Resellers are also subject to the Additional Terms for Resellers and E-commerce (Part B). Nothing in these Terms and Conditions affects the mandatory rights of the end consumer, where applicable.

1.3 Confirmation of a proposal or placement of the order constitutes full knowledge and acceptance of these Terms and Conditions, which form an integral part of the contract.

2. Prices

2.1 Prices are quoted per unit, in euros, and are subject to VAT at the legal rate in force and, where applicable, to transport costs, unless otherwise stated in the proposal or order confirmation.

2.2 The Price List in force on the date the order is accepted shall apply. Prices may be revised periodically.

2.3 If a product has no quoted price, a quotation is no longer valid, or an error is identified in the proposal or confirmation, the price in the Price List in force at the date of acceptance prevails.

3. Proposals and orders

3.1 Orders must be sent by email, with complete details of the products, quantities and finishes.

3.2 Wewood shall issue the written order confirmation within 2 working days after receiving the order. No order is valid before that confirmation.

3.3 The Customer must check the confirmation and report any error or change within 1 working day. Without notice, the order proceeds as confirmed.

3.4 The Customer must promptly notify any changes to its details (company name, tax ID, contacts, delivery and billing addresses).

4. Payments

4.1 Production starts only after receipt of an advance payment of at least 50% of the total value. Wewood may require 100% advance payment.

4.2 Unless otherwise agreed in writing, the outstanding balance must be paid in full before dispatch.

4.3 Bank details are always shown in the proposal or confirmation.

4.4 Overdue payment bears default interest at the legal rate applicable to commercial transactions.

5. Retention of title

The products remain the property of Wewood until the price has been paid in full, without prejudice to the transfer of risk under Clause 11.

6. Production and lead times

6.1 Production starts when the agreed payment has been effectively received and confirmed by Wewood.

6.2 The standard production time is 10 weeks, where there is no stock. Each confirmation states the lead time applicable to the order.

6.3 Larger orders or bespoke items may have lead times agreed case by case, before confirmation.

6.4 All production and delivery dates are estimates. Wewood does not accept liability for changes to the dates indicated.

7. Materials, wood and fabrics

7.1 The available materials and finishes are listed at https://www.wewood.eu/materials/wood (woods) and https://www.wewood.eu/materials/fabricsandleather (fabrics and leather).

7.2 Wood is a natural material: small knots, grain, streaks, colour differences and marked or faint growth rings are signs of authenticity and are not defects. Colour and tone variations also occur over time and with use.

7.3 In case of shortage or delay in the supply of fabrics, Wewood informs the Customer immediately and offers an alternative, and is not responsible for the supplier's shortage or delay.

7.4 All fabrics not included in Wewood's selection are considered COM (Customer's Own Material). The Customer must send a 20 x 20 cm sample for approval, and Wewood reserves the right to reject any fabric that is technically incompatible with its upholstery standards.

7.5 Fabrics and samples must be identified with the order or proposal number; without this identification, upholstery will not start. The Customer is responsible for shipping such materials to Wewood under DDP (Delivered Duty Paid) Incoterms.

7.6 As Wewood does not keep fabric stock, a shipping fee is charged for each fabric requested.

8. Changes, cancellations and returns

8.1 A confirmed order cannot be changed or cancelled without Wewood's written agreement. Without it, the Customer remains liable for the order and indemnifies Wewood for the losses incurred, including the order value, indirect costs and expenses already incurred.

8.2 No product may be returned without Wewood's prior written agreement. For unauthorised returns where Wewood is not at fault, the Customer shall bear the associated costs, and Wewood does not collect or pay for returns sent by post.

8.3 Made-to-measure products, identified by Wewood as "made-to-order", and customised products cannot be cancelled or returned.

9. Packaging

All items are packed in custom-made, triple-wall cardboard boxes, with polyethylene foam protection inside. Premium packaging in a plywood crate is available on request, by quotation from the sales department before the order is confirmed.

10. Transport and delivery

10.1 Mainland Portugal: transport included for orders of EUR 1,500 or more, excluding VAT. Below this value, a fixed fee of EUR 120 plus VAT applies.

10.2 Mainland European Union: transport included for orders of EUR 2,500 or more, excluding VAT. For orders below this amount, transport costs are quoted case by case.

10.3 All other destinations (including the Autonomous Regions of the Azores and Madeira, the United Kingdom and countries outside the EU): transport costs are quoted case by case and added to the proposal.

10.4 Where none of the above applies, or where so stated in the confirmation, the sale is EXW (Ex Works Incoterms): the products are packed and collected by the carrier chosen by the Customer, and the risk passes to the Customer when collection is completed.

10.5 Unless otherwise agreed in writing, delivery is made at ground-floor level and outside the property.

10.6 Documents or services beyond the standard confirmation (custom packaging or labelling, export documents such as certificates of origin) may incur additional costs.

10.7 The order confirmation specifies the delivery terms that apply.

11. Receipt, inspection and transfer of risk

11.1 The Customer must inspect the products upon delivery.

11.2 In case of visible damage to the products or packaging, defects or incorrect quantities, the Customer must have reservations recorded on the delivery note (or CMR, in international transport), ask the carrier for the respective incident report and notify Wewood in writing, with a copy of the signed document, within a maximum of 48 hours.

11.3 If it is not possible to check the condition of the products upon delivery, the delivery note must state "Subject to verification upon unpacking".

11.4 Risk passes to the Customer upon delivery or, under EXW (Ex Works Incoterms), when collection is completed. Wewood is not liable for damage or defects caused after delivery, including storage, transport, display or handling by the Customer.

12. Complaints and warranty

12.1 Any manufacturing defect must be reported in writing to the sales department (info@wewood.eu) within 8 working days of delivery, with photographs, a full description and the product and batch details.

12.2 The statutory warranty provided by Portuguese law for movable goods applies, without prejudice to the mandatory rights of the end consumer where applicable.

12.3 Wewood assesses each complaint and may request that the product be returned for assessment, at the Customer's expense. If the complaint is justified, the defect is repaired or the product replaced.

12.4 The natural characteristics of wood referred to in Clause 7.2 are not defects. Improper use, and alteration or reworking of the product by the Customer or third parties, give no right to complain.

12.5 In case of product replacement, the costs of collection and re-delivery are borne by the Customer.

12.6 Failure to comply with the above requirements forfeits the right to complain.

13. Product changes, errors and images

13.1 Wewood reserves the right to modify the construction, materials, weight and measurements of the products without prior notice, provided they do not significantly change the product. The Wewood website is the reference for up-to-date specifications.

13.2 Typographical, administrative or other errors in any document issued by Wewood (proposals, price list, confirmations, invoices) may be corrected at any time without liability for Wewood.

13.3 Images, renderings and descriptions, including colours and materials, are indicative.

13.4 Neither party may act on behalf of the other or enter into commitments with third parties in the other's name.

14. Intellectual property

Wewood's products, including drawings, specifications, design elements, patents, trademarks, marketing material and know-how, are the property of Wewood and remain so during and after the commercial relationship.

15. Confidentiality

Neither party may disclose to third parties, during or after the commercial relationship, confidential information or information of vital interest of the other party.

16. Force majeure

Wewood is not liable for non-performance or delay caused by circumstances beyond its reasonable control, including natural disasters, strikes, logistics disruptions, raw material shortages or orders of public authorities.

17. Data protection

Personal data is processed in compliance with the General Data Protection Regulation (GDPR) and applicable Portuguese law. The Privacy Policy is available at www.wewood.eu/privacypolicy.

18. Governing law, disputes and jurisdiction

18.1 These Terms and Conditions are governed by Portuguese law.

18.2 The parties will first seek to resolve any dispute through direct negotiation.

18.3 Failing negotiation, the courts of the District of Paredes, Portugal, have exclusive jurisdiction.

Part B – Additional Terms for Resellers and E-commerce

These terms apply to resellers and distributors, in addition to the General Terms of Sale. Nothing in this Part confers rights on third parties who are not party to the contract.

B1. Authorisation and brand standards

The resale of Wewood products requires written authorisation. Online sales require separate written confirmation. Resellers must present the Wewood brand at the design and quality level required by Wewood, which may review this compliance at any time, and only resell products listed in the Price List in force. Wewood may discontinue products.

B2. Territory and international sales

The reseller may promote and sell internationally only with written agreement, and only from its country of registration. It may not sell in markets served by exclusive distributors. New subsidiaries or entities abroad require prior written approval, which Wewood may refuse.

B3. Resale prices

Without prejudice to the reseller's freedom to set its own prices, Wewood expects the reseller to follow the Recommended Retail Price List (RRPL) in force. Within the EU, price differences between Member States should result only from local taxes. The reseller may not make discounts the main online message, nor run promotions or reductions below the RRPL without Wewood's consent, nor display prices above the RRPL without reason and without consent.

B4. Online sales

•         Only on websites approved in advance by Wewood; sales on third-party marketplaces (eBay, Amazon or similar) are prohibited.

•         The domain name must correspond to the reseller's brand. A dedicated Wewood subdomain is allowed only with written approval.

•         Wewood product names (such as Scarpa, Bowie, Metis) are the property of Wewood and are always used together with the Wewood brand and logo.

•         The website keeps the logo, names, descriptions, specifications, prices and images up to date. Only official images supplied by Wewood may be used; other material requires prior approval.

•         The quality and design of the brand are the main content of the presentation.

•         The reseller ensures a level of service, product knowledge and support equivalent to that of a physical Wewood retailer.

B5. Legal responsibility and after-sales

The reseller must comply with applicable legislation (data protection, e-commerce, consumer protection, online payment security). All communication with the end customer, including complaints, after-sales support, transport, transport prices, delivery information and delays, is the sole responsibility of the reseller.